Can I come to JOLS and purchase my goods if I am a retail customer?
Unfortunately we are not a retail store outlet. All purchases are to be made online, over the phone or through one of our stockists. Wholesale customers can be dealt with personally at our headquarters.
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Can I pick up the product if it is near by to reduce time of delivery?
Our service is an online shopping service from order to delivery. We cannot arrange for customer pick up of their order.
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Where can I find a retail outlet so I can look at and try on products?
You can find all of our stockists around Australia on our website under ‘stockists’. Alternatively, you may call us on 1300 690 698.
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How can I place an order?
You may place your order online, by signing up on our website at www.jols.com.au and following the simple steps to checkout. Alternatively, you may call through your order over the phone.
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Can I place one order but send to multiple addresses?
Unfortunately no. Our system allows for only one delivery address so if you would like to send to different delivery addresses you will need to place separate orders.
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When will my parcel arrive?
All goods that have been paid in full will be despatched within 3 working days in Australia. If the products are out of stock, customers will be notified within 3 working days via contact details provided to Jols Pty Ltd. For customers in Australia, you should receive your order within 7 working days. Overseas orders may take up to 14 working days.
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Is JOLS a secure shopping site?
We process our credit card payments through a secure encrypted gateway. We do not store credit card details online and are always working within a safe, online transacting environment.
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How can I pay for my order?
We accept Visa, MasterCard, American Express and PayPal. Alternatively, orders that are placed over the phone have the option for a direct debit into JOLS’ account or a money order.
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How much is delivery?
Each product has a postage and handling charge allocated to cover the freight and handling costs of delivering the product(s) to your home or office. This charge (per item) is displayed at the time you have selected product(s) to order for your shopping cart or when you start to place your order.
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How do I update my profile details?
You can edit your address, password and other contact details by logging into your account and clicking ‘Edit Account’.
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I have forgotten my password.
If you forget your password, simply click ‘Retrieve Password’ and enter your email address. A new, temporary password will be sent to you.
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Who do I contact if I am having problems with the site?
If you are having any difficulties with the website you can call JOLS on 1300 690 698 or email sales@jols.com.au
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How do I track my order?
If you wish to track your order you can contact us to obtain the consignment number for the parcel.
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Do you accept international orders?
Yes we accept orders from all over the world. However, we no longer accept credit card payment from International customers, except customers in the following countries, Australia and New Zealand. International customers may purchase with payment made by Telegraphic Transfer Clear Payment to JOLS bank account.
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Confirmation of Credit Card Ownership.
JOLS may request a copy of your credit card (both front and back of the card), your signature and proof of identity, such as your drivers license. To speed up your transaction, you may submit this information electronically to sales@jols.com.au or
Fax to JOLS:
International Fax: +61 3 9481 7842
Local Fax: 03 9481 7842
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Can I return my purchase if I am unhappy?
Please choose carefully. We do not normally give refunds if you simply change your mind. You can choose between a refund, exchange or credit where goods are faulty or don't do what they are supposed to do.
All returns must be in as new condition. Customers are required to contact Jols Pty Ltd by phone, fax or email and gain authority for returns by Jols Pty Ltd prior to any returns. Please retain your receipt for proof of purchase.
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Can I exchange my purchase if it is the wrong size?
If your purchase is the wrong size, simply call is on 1300 690 698 to arrange an exchange, provided the item is in the same condition as when received.
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What if the goods are faulty?
You can choose between a refund, exchange or credit where goods are faulty or don't do what they are supposed to do.
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Can I cancel my order?
We can only cancel your order if the item(s) you have ordered have not yet entered the despatch process.
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